Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. 

To start a return, go to your account page and select Return items. Once we approve your request, we'll email you confirmation and return instructions. All returns are sent to our fulfillment center in the United States. Return shipping is arranged and paid for by you. We don't provide prepaid return labels. You choose your own carrier and service. We recommend a tracked service, and we ask that you send us the tracking number once you've shipped, so we can confirm your parcel is on its way. Aritual isn't responsible for returns lost or damaged in transit.

Items sent back to us without an approved return request will not be accepted.

You can always contact us for any return question here.

Order cancellation
You can change or cancel your order through My Account within 15 minutes of placing it. Once an order has shipped we are unable to cancel it. 

 

Damages and issues
Please inspect your order upon reception. If the item is defective, damaged or if you receive the wrong item, contact us immediately with your order number and photos so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, including

• Gift cards.
• Personalized or engraved items. Engraved bowls are made to order and individually numbered, so we're unable to accept them back for a change-of-mind return. Please review your engraving details carefully before completing your order. This doesn't affect your rights if the item arrives damaged, defective, or engraved incorrectly. See Damages and issues above.
  

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

For cancellations under this right, we'll refund the price of the item and the delivery cost you originally paid, up to the cost of our standard delivery for your order. If you chose express delivery, we'll refund up to what standard delivery would have cost you on that order. The extra you paid to upgrade isn't refundable. Where your order qualified for free standard delivery, there is no delivery cost to refund. You are responsible for the direct cost of returning the goods to us.

Made-to-order engraved bowls are exempt from this cooling-off right under EU consumer law, unless the item is damaged, defective, or engraved incorrectly.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@aritual.life.